We offer a 30-day return window from the date of purchase. If your product arrives damaged, please advise us within 2 business days to be eligible for a full refund or a replacement.

If you're not completely satisfied with your purchase, you can return the item(s) within 30 days for a store credit, excluding any shipping charges.

For our full return policy, please read over it here - https://poochestoybox.com/policies/refund-policy

For incorrect sizing we offer a exchange or a store credit. All return shipping fees are at the expense of the customer, if you choose to exchange the item we will reship the item for free.

All of our harnesses have a size guide on their respective pages, please read over this and measure accordingly to avoid any fees or hassles.

All parcels will be shipped through Australia Post and we aim to ship all parcels within 48 hours.

Shipping Time:
Queensland: 2-4 Business Days
Rest of Australia: 3-6 Business Days
Express Delivery: 1-3 Business Days

Shipping Fees:
Free Shipping: For all orders over $100.
Standard Shipping: $9.95
Express Shipping: $15.95